Office AMIEでは、インバウンド対応支援・おもてなし研修・通訳ガイド育成を通じて、現場ごとの課題や目的に合わせ、

“心に残る体験価値”をつくるためのオーダーメイド型サポートを行っています。

単なるマニュアル対応ではなく、“本質的なおもてなし”を大切にしながら、現場に寄り添ったご提案を行っております。

旅館・ホテル・観光業界を中心に、それぞれの環境や文化に合わせた支援を行い、海外から訪れる方々にも心地よく過ごしていただける

環境づくりをサポートしています。

ご相談の流れ

お客様の声 1

Hi Emi San,Thank you for letting us know that you arrived safely.
I appreciate all the special things that you did for us.
You made our first days in Japan a wonderful experience.
We will certainly stay in touch and make a return visit to Japan again and to see and meet with you again.
Thank you for the pictures and helping with all the translations.
We still have many days in Japan and we'll stay in touch.

Peter and Donna アメリカ　2026.5

お客様の声 2

Thank you so much!
You were an absolutely fantastic guide and really made our trip special.
I will definitely be back to Japan someday. If you’re ever in Denver, please let me know.

Christina 2026.5

お客様の声 3

Amie was amazing ,knowledgeable and got everything done!!!
Kind and very good

Maria 2026.5

お客様の声 4

Emi was an excellent guide, very knowledgeable about the culture and open with sharing information. Emi was very accommodating with helping us organize local bookings and guiding us where to find things we were interested in. Emi took time to get to know each individual in the group and research things of interest to them and was always happy to follow up with further research or contact with local companies to get more information if needed. Emi was very efficient at guiding the group to arranged activities like group dinners and navigating the train systems and communicated with locals to achieve group outcomes for us regularly.

Emi was the most incredible tour guide and super insightful and helpful. She gave fantastic recommendations and went above and beyond to help accommodate for everyone in the group, considering she had many difficult characters to deal with. She remained professional and did her best to ensure that everyone was having the best time and helped cater to everyones needs and make the trips special to each person in the group based on what they wanted to do. She shared fun and interesting facts during activities we did together. Emi was incredibly energetic and upbeat she brought an amazing energy and presence to the group to make sure we all had the best time. As a group we could not sing her praises her enough she really done an amazing job.

Emi was absolutely fantastic. She worked with us to ensure that we were able to make the most of our free time. Regarding my own personal experience, she took the time to learn about my interests and direct me to activities that I would enjoy instead of giving general suggestions. I knew that I could go to her with any questions or concerns I had about the trip and she went out of her way to help me. I really appreciated her patience and understanding when issues arose in the group. She was always enthusiastic and gave us insider knowledge about the cities which we would not have had with a local. If given the option, I would do the trip again as long as Emi was my tour leader. There was one tour member who was having difficulties connecting to the group and was unwilling to do anything about it. Emi went above and beyond to help her, but no matter what she did it wasnt good enough. Emi did everything she could and had such patience about the situation. It made it clear that if I were in the that tour members position, there was someone who was actively caring about me and who wanted to help me connect with the rest of the group.

Emi was possibly the best part about this trip! Without her, I dont think we would have done half the things we did, nor have gone to the places we did. When we missed the Takayama part of our trip, she pulled strings and made plans for us to see the Osaka fireworks, which were amazing. She went above and beyond to help everyone who needed it, even when I personally did not think she had to. She is incredibly kind, thoughtful, and thorough and precise with her job. Even when I experienced a major personal problem, and I needed help, she was there for me with no problem at all, she just went right into it and helped me without ever complaining. I have literally never experienced such good service like this in my life, ever.

As I stated in my previous response, Emi was top-notch and made the entire experience. She was so kind and caring to myself and everyone in our group, I could only hope to have her as a guide again. Even if not, I have found a wonderful friend in her and I am lucky to have shared her company. Quick story time On my first day in Japan I left my backpack in the uber from the train station to the hostel yikes. Once I realized this and notified Emi, she got right to work calling the taxi company, getting information, tracking my backpack down, and eventually provided me all the information that I needed in order to go to a police station in Tokyo and retrieve my belongings. If it werent for her, I would never have been able to navigate the language barriers and would be backpack-less to this day. you could not have designed a better group leader in a committee. Emi was so constantly and thoroughly amazing in all of the ways mentioned above. she just never stopped working and working about us the entire time. i mean the ENTIRE time. im not sure she ever slept! having a group comprised of solo travellers set the table for a meaningful experience, but Emis inspiring leadership is what made it a profound one. i know we were a more cohesive group because of her, and i wish there were a way for me to pick her as my ceo for future trips.

Emi was wonderful throughout. She took the time to understand what each tour member wanted from their trip and followed up with personalised reccomemdations in my case Sumo, Japanese language and food to make sure that we all got the most out of our experience in Japan. Having travelled to Japan with other tour groups previously it was so refreshing to be treated as an adventurous traveller rather than a helpless foreigner. I understand Emi was working to a fixed itinerary but she worked so hard to add to each experience, providing both local knowledge and a real insight into Japanese culture. All in all an excellent trip made all the better by a professional, caring and enthusiastic .Thank you Emi. Emi was the absolute best part of this trip. She didnt just manage the tour she elevated the entire experience! Every day was seamless and incredibly memorable because of her. She was always professional, showed amazing enthusiasm, and her local knowledge was indispensable. More importantly, she was always willing to help out with whatever questions anyone had. Overall, she was simply amazing, and Im super grateful I got to be on this trip it was a life changing experience.

お客様の声 5

Dear Emi, Thank you for being a wonderful host and sharing your incredible experience and insights with us.
Our time with you was amazing and we will have many memories to take home with us.

Best regards,
DJ, Rebecca, Lyla and Stella 2026.6

お客様の声 6

Hi Amie, I’ve been meaning to check in with you. I hope you are well and enjoying your summer.
My health is good and looking forward to the fall. I may come back to Japan next year in the spring.
I’m sure our group all miss touring with you and wish you the very best.
Please keep in touch.

2026.4 Tさん　アメリカ

お客様の声 1

エイミーさんから私の講座へのアドバイスを受けた事で、素晴らしい気づきと大きな変化がありました。
受講生からのご感想は、ありがたいことに良い点がほとんどで講座の構成や私の進行等についてご意見を頂くことが少なく、独りよがりになりがちでした。エイミーさんからの愛あるご指摘、アドバイスは、素直に受け止められそしてより良い講座へと変化しています。今の状態に満足する事なく、一歩前進する後押しを頂け、講座の成長に繋がっています。厳しくも心のこもったアドバイスを受けることにより飛躍的に良くなり、成長できます。感謝しております。
KHさま

お客様の声 2

昨日はありがとうございました。
歌を届けられてるエミイさんから、たくさん五感を感じるお話しを聞かせてもらいました。五感を意識すると、日々当たり前にしている生活を彩るなぁと思いました。丁寧な生活に繋がる素敵な事を取り入れて、ワクワクする毎日を過ごしたいと思います。
KM さま

お客様の声 3

先日は貴重な体験させていただき、ありがとうございました。
えみさんから溢れ出す知識と愛情をたっぷりと受け取りました。
一番えみさんから学んだことはgive giveの精神です。
外資系のエアラインで勤務されていたご経験は、お話を伺う前から醸し出されており、最初はキャリアコンサルティングを受けてるかのようでした。多岐にわたり盛り沢山の充実した時間でした。
『私が学んだことや、色んな人と繋がってるから、何でも聞いて！』というスタンスで、いただいたものは全て還元したい、と思いました。
本当にご自身の人生と向き合って、丁寧に一生懸命に生きてこられたえみさん、こんな充実した内容が講座の入口にすぎないなんて、凄すぎる！ ありがとうございました。
EOさま